TERMS AND CONDITIONS
Welcome to Infini Serum USA! These Terms and Conditions govern your use of our website and the purchase of our amazing beauty products made from Japan. By accessing our site and/or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our site or purchase our products.
*1. Acceptance of Terms*
By using our services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you must have permission from a parent or guardian.
*2. Product Information*
We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on our site is accurate, complete, reliable, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our return policy.
*3. Orders and Payments*
All orders are subject to acceptance by Infini Serum USA. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraud. Prices are subject to change without notice.
*4. Shipping and Delivery*
We aim to process and ship orders promptly. Delivery times may vary based on your location and the shipping method chosen. Infini Serum USA is not liable for damage, lost package and any delays in delivery once the order has been dispatched.
*5. Returns and Refunds*
We want you to be satisfied with your purchase. If you are not happy with your product, please review our return policy on our website for instructions on how to initiate a return.
*6. Intellectual Property*
All content on our website, including text, graphics, logos, and images, is the property of Infini Serum USA or our suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. You may not use any content without our express written permission.
*7. Limitation of Liability*
To the maximum extent permitted by law, Infini Serum USA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our total liability to you shall not exceed the amount paid by you for the product in question.
*8. Indemnification*
You agree to indemnify, defend, and hold harmless Infini Serum USA, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our products or violation of these Terms.
*9. Changes to Terms*
Infini Serum USA reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our site following the posting of changes constitutes your acceptance of those changes.
*10. Contact Information*
For any questions regarding these Terms, please contact us via email at infiniserumusa@yahoo.com or visit our Facebook Paged at https://www.facebook.com/infiniserum.USA
RETURN POLICY
Thank you for shopping with Infini Serum USA! We strive to provide high-quality beauty products and want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our return policy below.
Services
*1. Eligibility for Returns*
You may return items purchased from Infini Serum USA within *7 days* of the delivery date. To be eligible for a return, products must be:
- Unopened and in their original packaging.
- In unused and resalable condition.
*2. Non-Returnable Items*
The following items cannot be returned:
- Products that have been opened or used.
- Gift cards.
- Sale or clearance items.​
*3. How to Initiate a Return*
To initiate a return, please follow these steps:
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Damaged or Defective Items
Contact Us:
Email our customer service team at infiniserumusa@yahoo.com with your order number and reason for the return, or visit our Facebook paged for faster transaction at https://www.facebook.com/infiniserum.USA
Pack Your Return
Securely package the item in its original packaging, including all accessories & return to:
Infini Serum USA
PO Box 600594
San Diego, CA
92160
Return Shipping
You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over $500 to ensure they are returned safely.
Refund Process
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method within *7-10 business days*. Please note that your bank or credit card company may take additional time to process the refund.
If you receive a damaged or defective item, please contact us within *48 hours* of delivery at infiniserumusa@yahoo.com. We will arrange for a replacement or refund, including any shipping costs incurred.